I paid out some £3300 on my Halifax
Credit Card, this showed up on my monthly statement. Two days later
my card had a rebate of £2400. It seemed sensible to contact Halifax
to see if my statement could be re-issued to reflect the real balance
of £900. I'm told 'Our system doesn't allow us to do this'. Welcome
to the nightmare world where humans are totally superfluous – the
COMPUTER rules alone. Of course it's not quite that simple. Instead
of being able to just pay off £900 & incur no interest I'm now
obliged to either pay the £3300 and then next month I'll be shown a
big credit which I can only eliminate by using the card all the time
thereby making more money for Halifax from their levy on transactions
or I pay off less than the full amount & incur Halifax card
interest charge. Either way Halifax makes more money from their
computer 'system'. I hesitated about this post because there is bound
to be someone who comments about how lucky I am to have these
options. That I don't deny but it is not the point. The point is that
everywhere you turn computer driven business practices have the
hidden agenda of 'rip off the customer'.Already this year I've had this experience with two insurance companies and an energy supplier where a rigid computer system, which cannot respond to their error, not mine, has caused me unnecessary expense to the benefit of the company concerned.
Tuesday, 19 February 2013
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